Help Center
Answers to the questions we hear most often.
Shopping
Are your bags really handmade?
Yes — completely. Every bead is stitched by hand by our artisans. There is no machine embroidery involved, which is why each bag takes hours or even days to complete.
Will my bag look exactly like the photo?
Almost. Because each piece is handmade, tiny variations in bead placement or shade can occur — that’s the signature of genuine handcraft. The design, colours, and quality will match what you see.
How do I care for my beaded bag?
Store it in the dust bag provided, away from moisture and direct sunlight. Avoid overfilling, keep it away from perfume and hand sanitizer sprays, and gently wipe with a soft dry cloth if needed. Never machine wash.
Do you take custom orders?
Yes! Visit our Customization page or message us on WhatsApp with your idea, colours, or reference photos.
Payment
What payment methods do you accept?
We accept all major debit and credit cards — Visa, Mastercard, American Express — processed securely through Stripe. Depending on your device and location, express options like Apple Pay and Google Pay may also be available at checkout.
Can I return or exchange a bag?
Ready-made bags can be exchanged within 7 days if unused and in original condition. Custom-made bags are non-refundable. See our Returns & Exchanges page for details.
My payment failed. What should I do?
First, double-check your card number, expiry date, and CVC, and make sure your card is enabled for international online purchases. If it still fails, try a different card or contact your bank — most declined payments are blocked by the card issuer, not by our store. If you continue to have trouble, message us and we’ll help you complete your order.
Do you offer Cash on Delivery?
No. As we ship internationally, all orders must be paid in full at checkout via card. This lets us dispatch your bag as quickly as possible.
Will I be charged customs duties or import taxes?
Possibly, depending on your country’s regulations. Any customs duties, import taxes, or handling fees charged on delivery are the responsibility of the customer and are not included in our prices or shipping charges.
How do refunds work?
Approved refunds are issued to the original payment card through Stripe. Once processed, the amount typically appears on your statement within 5–10 business days, depending on your bank.
Shipping
Do you ship internationally?
Yes, we ship worldwide. International shipping charges are calculated at checkout. Any customs duties are the buyer’s responsibility.
How long does delivery take?
In-stock bags ship within 2–3 working days. Delivery takes 7–14 working days depending on your location.
What shipping methods you used?
We use DHL, FEDEX, UPS and SkyNet based of customer location.